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Comments on: Wowing The Customer:The Kingfisher Saga! http://ibelievethat.in/wowing-the-customerthe-kingfisher-saga Words to my beliefs Tue, 15 Nov 2011 12:34:11 +0000 hourly 1 https://wordpress.org/?v=6.0.8 By: Monica http://ibelievethat.in/wowing-the-customerthe-kingfisher-saga#comment-2366 Tue, 15 Nov 2011 12:34:11 +0000 http://ibelievethat.in/blog/?p=477#comment-2366 We didnt get much of those services there in Kingfisher though… but it sure was an amazing experience… 🙂

]]> By: Sunil Gandhi http://ibelievethat.in/wowing-the-customerthe-kingfisher-saga#comment-2356 Sat, 12 Nov 2011 11:56:40 +0000 http://ibelievethat.in/blog/?p=477#comment-2356 Sahara need Sahara as of now!!!

]]> By: Sunil Gandhi http://ibelievethat.in/wowing-the-customerthe-kingfisher-saga#comment-2355 Sat, 12 Nov 2011 11:55:35 +0000 http://ibelievethat.in/blog/?p=477#comment-2355 After having shared this piece on all SM channels, I must congratulate u for this write up.

Customer Experience was the driver of business for KFA. Today you are so affected with the news is the indication of what it can do. When u do something with heart and passion it is felt.

I havent yet gone in to details & gravity of the problem , but I think business model , high debt to equity ratio and industry structure in India coupled with fuel price are the causes.

Jet can certainly add some of the wow factors of KF without much or extra cost. What it takes is passion and design mind of the person at the top. We have a shining example of Apple vs the rest, Starbucks vs the rest. In India Hiranandani Builder Vs the rest.

Great customer xperience requires – passion & customer focus at the top not money. Unfortunately in India there are no great examples of wow !!! experience creators. One who is there is in trouble as of now.

Hope RIP Kingfisher is not in sight yet. One chance can be given to the present management.

]]> By: Webmaster Anish http://ibelievethat.in/wowing-the-customerthe-kingfisher-saga#comment-2354 Sat, 12 Nov 2011 11:51:18 +0000 http://ibelievethat.in/blog/?p=477#comment-2354 In reply to Romin.

Yes true airhostesses have to be sexy as nasty Mallya himself hand picks them.. But sad its going through a rough patch.. As Sahara group came to partner in Force 1, I hope it comes at Kingfisher airlines too.

]]> By: Romin http://ibelievethat.in/wowing-the-customerthe-kingfisher-saga#comment-2353 Sat, 12 Nov 2011 11:43:36 +0000 http://ibelievethat.in/blog/?p=477#comment-2353 I rejoiced every para, well done with ur ornamented language… & if i ain’t mistaken then air hostess’ have to be magnificent as MR Mallya personally selects them!!.. It was like another nail in the coffin when hundreds of pilots abdicated their job..

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